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Patient Services Coordinator
Warrensville Heights, OH
Job Description
Description
- This position is the key role in the smooth operations of a fast-paced clinical department.
- The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff.
- Coordinates patient scheduling for each ordered discipline from admission through discharge process.
- Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits.
- Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience.
- Proactively addresses STAT/same day scheduling requests for all ordered disciplines.
- Addresses missed, declined, unverified, and reassigned visits with field staff daily.
- Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge.
- Communicates with all new patients prior to admission.
- Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit.
- Directly and promptly customer inquiries to provide a supportive and timely response to patients/families.
- Utilizes appropriate resources.
- Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations.
- Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up.
- Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services.
- Manages daily, weekly assigned tasks and reports.
- Ensures confidentiality of patient information.
- Answers telephone inquiries in a courteous, timely, and efficient manner.
- Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience.
- Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times.
- Maintains professionalism and composure under highly stressful situations.
- Possesses proficiency in information technology to facilitate timely communication to internal/external staff.
- Maintains in-depth knowledge of the electronic medical record.
- Provides cross-coverage within the department as needed.
- Participates in weekend and occasional observed holiday rotation as scheduled.
- Attends and actively participates in department/agency meetings.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- This position supports Home Care Services.
- This is full time 40 hours per week.
- Monday-Friday with rotating weekends and holidays.
- After the 90 day new hire assessment, this position will be hybrid.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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