Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description:
The Strategic Implementation Manager is responsible for supervising the project/program management team as it relates to implementing key strategic initiatives including but not limited to; change management, internal communications, workforce development, and process & system improvements.
The Strategic Implementation Manager sets priorities for the team to ensure that critical processes across the program are met. This includes workflow, capital budgeting and forecasting and project metrics and reporting.
Responsibilities:
The Strategic Implementation Manager implements:
Sets priorities and expectations for the team to make sure project deadlines are met
Makes sure all decisions are guided by company policy and procedures
Standard, high-scale processes across the program -
Project-level workflow processes
Service Order workflow processes
Optimization of workflows between teams
Project capital reporting - Implements Salesforce-based capital budgeting, forecasting and reporting processes across the Large Project program
Supervises Project/Program Reporting -
Builds, maintains, adapts and grows standard project- and program-level reporting consistently across the various Large Projects
Works with management and project stakeholders to evolve reporting for improved efficiency, effectiveness and accuracy
Collaborates with stakeholders to adapt reporting as project workflows evolve and reporting needs change
Maintains diligent change control of the project reporting for consistency in reporting
Customizes reporting where necessary for specific project needs
Manages, maintains and evolves rollup reporting to concisely and accurately report program status at a summary level
Leads all elements of network installation
Manage customer requirements and expectations
Develop and manage the project schedule
Develop and manage the project budget
Aggressively manage execution
Develop and implement project processes, reporting and metrics
Transparently report project progress
Qualifications
Essential qualifications to the role:
5+ years of experience managing and developing large project implementations (schedules, budgets, forecasting, and reconciling) for large scale network deployments.
Minimum of 2+ years of supervisory experience managing a team of project/program managers through strategic implementations and deployments (with an emphasis on OSP, Ethernet, or wireless networks).
Advanced Excel experience required with an emphasis in reporting and presentation
Familiarity and ideally experience with Tableau/Einstein Analytics, Domo or similar CRM tools
Working experience with Site Tracker or similar workflow products
Working knowledge of Salesforce
Working knowledge of GIS-based tools such as MapInfo, ArcView or Google Earth
Process and metrics-driven management style. Exceptional report development, implementation and analysis skills. Ability to adapt existing reporting or develop new reporting to match the unique and changing needs of each project while working within Zayo reporting standards. Extreme attention to detail and an inherent need to understand.
Additional qualifications relative to the project subject matter:
Project management experience with large-scale network deployments, ideally related to OSP, Ethernet and/or wireless networks
Experience with managing large project schedules and budgets (tracking, forecasting, reconciling)
Experience with contract/construction management including RFP preparation, budgeting and control estimates, bid review and award, change order management, materials management and project closeout is a plus
Understanding of OSP construction management is a plus to include OSP construction methodologies, route feasibility and design development, OSP engineering, permitting, make ready and construction processes, OSP metrics and measures
Understanding of telecom network architectures specific to determining project dependencies and critical path activities
Other Requirements:
Passionate, positive, business-minded leader
Motivated team leader with strong work ethic and high standards for work quality
Ability to develop and maintain a team chemistry in a dotted-line environment
Strong management and interpersonal skills
Experience with telecom network deployment, project management databases and tracking systems
High level understanding of telecommunication products and services knowledge preferred
Excellent internal and external team building skills
Excellent verbal and written communication skills including metrics, reporting and dashboards
5 years minimum project management experience required
PMP certification a plus
Flexible work hours and occasional travel
Base Pay Range: $97,800 - $115,000 USD/annually, commensurate with experience.
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Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.