Own and drive the Customer Experience throughout the lifecycle of Service Requests (SR) to resolution. Identify opportunities to develop tools, processes to improve efficiencies within the team. Resolve technical issues through diligent research, reproduction, and troubleshooting Be available and willing to assist and mentor Technical Support Engineers (TSEs) Provide Ment

Own and drive the Customer Experience throughout the lifecycle of Service Requests (SR) to resolution. Identify opportunities to develop tools, processes to improve efficiencies within the team. Resolve technical issues through diligent research, reproduction, and troubleshooting Be available and willing to assist and mentor Technical Support Engineers (TSEs) Provide Ment

The Elevator Pitch Why will you enjoy this new opportunity? NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to

Actively contributes to defining vision for the Architecture & Engineering function Advocates and encourages innovation, creative thought, and new ideas and/or solutions Contributes to publications and community events Delivering workshops with customers and PSO consultants on or off customer premises to thoroughly capture requirements. Analyzing requirements and designin

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge, and expertise. This is achieved through a combination of broad real world experience and IT industry specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom measured across five primary areas Customer Fo

The Elevator Pitch Why will you enjoy this new opportunity? NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to